Learn word processing, internet and email for the office. Gain an understanding of financial documents and the confidence to provide great customer service. Get prepared for entry-level office admin positions or progress to higher level programmes to boost your CV.

This practical hands-on programme will help you gain literacy and numeracy, vocational and employment skills, with a focus on business and computing.

Programme outline

The New Zealand Certificate in Foundation Skills (Level 2) covers four subject areas:

Vocational and Employment Skills
  • study and employment pathways
  • CV and covering letters
  • numeracy and literacy for daily life and study
  • interview preparation
  • personal study skills
  • reading, speaking, listening and writing
  • scenarios, roleplays
  • te ao Māori, te Tiriti o Waitangi
  • communication skills
  • file management
  • word processing
  • Excel spreadsheets
  • Powerpoint/Prezi
  • data protection and management
  • internet
Administration and Customer Service
  • reception and telephone
  • customer service
  • cash handling
  • personal presentation
  • office equipment and administration processes

Entry criteria

Open entry

International students

IELTS 5.5 (with no band below 5.0) or equivalent.

Career options

  •  Entry-level office roles
  •  Receptionist
  •  Retail assistant